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Title, Calidad Total en la Gestion de Servicios. Author, V. A Zeithaml. Publisher, Ediciones Diaz de Santos S A, ISBN, , Results 1 – 30 of 34 Discover Book Depository’s huge selection of Valarie-A-Zeithaml books online. Free delivery Calidad total en la gestión de servicios. El marketing social al servicio de la gestión de calidad: El caso de los servicios públicos Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (). The relationship between management’s perception of total quality service and customer.

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Would you like to tell us about a lower price? If you are a seller for this product, would you like to suggest updates through seller support? EL liderazgo en el servicio significa beneficios. El punto de vista del consumidor sobre la calidad de los servicios.

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Causas potenciales de deficiencias de la calidad de los servicios. No saber lo que esperan los usuarios.

Results for Valarie-A-Zeithaml | Book Depository

Establecimiento de normas de calidad equivocadas. Discrepancias entre lo que se promete y lo que se entrega.

Iniciando el viaje hacia la calidad del servicio. Read more Read less.

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Change Management for Service Excellence (BBA40053)

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Calidad Total en la Gestion de Servicios – V. A Zeithaml – Google Books

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