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Studer Group A Huron Solution; Who We Are Home > Chapter Tools > Hardwiring Excellence Chapter Tools Chapter 3: Principle 1: Commit to Excellence. Written by Quint Studer, narrated by Kevin Young. Download and keep this book for Free with a 30 day Trial. Hardwiring Excellence has ratings and 48 reviews. Pool by Kim Harrison Skin Game by Jim Butcher A Culture of High Performance by Quint Studer.

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Purpose Worthwhile Work Making a Difference. At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.

Referred to but not reconized as important to success. It is relative to today’s hospital and healthcare settings. Praise to our CEO Wade for having the vision that our hospital and the staff are worth implementing this system. Because the system is hardwired into the everyday practises of the employees it is sustainable and will last.

ComiXology Thousands of Digital Comics. Please try again later. I loved the author’s real stories and his knack for reading people and then satisfying them. I run a diverse holding company and at times perform healthcare consulting and have had the pleasure to see many healthcare systems from the inside out. We ve all looked back on challenges we ve faced whether they involved a boss, a coworker, or a customer and thought, If I knew then what I know now, I would have handled that in a completely different way!

A must for anyone in leadership. Solid advice that works! I am familiar with the concepts and processes promoted by Mr. I disagree that his simplistic view that if you follow his principles, then everything will be fixed.

Quint Studer Narrated by: Few people are born to be great leaders, but by following the steps outlined in this book, they can begin the journey to become better. When you haedwiring your employees that you care about them and are willing to do the right thing, performance and quality improves. Back Straight A Leadership: Try it – you have nothing to lose and so much to gain!


Nov 15, Shaun rated it it was amazing. The Leadership Challenge is the gold-standard manual for effective leadership, grounded in research and written by the premier authorities in the field. Amazon Advertising Find, attract, and engage customers.

Excellfnce after finishing this book, I ordered Results That Last. Thank you Mr Studer for writing an inspiring and positive book. This book was recommended to me as a way to start the fire within our associates and have the flywheel turn.

I was given this book by our hospital president to read as a welcome gift onto excsllence hospital’s patient satisfaction team. I am familiar with the concepts and processes promoted by Mr.

Not Enabled Word Harddwiring There’s a problem loading this menu right now. On the other hand, I suppos While I appreciate some of the scant in-depth discussion of this book like the Employee Survey section in Chapter 7I found much of this book to be too heavily anecdotal and greatly lacking validity or research to prove this method to be effective.

Based on Studer Group’s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align stuuder values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.

Hardwiring Excellence: Purpose Worthwhile Work Making a Difference – Quint Studer – Google Books

There are situations discussed that routinely take hadwiring in healthcare but probably are to are prevalent in other settings, although the lesson can be applied to other careers and vocations as well. The dividends those deposits make hardwirihg enormous. At its core, it’s a book about engaging employees and improving the experience for the customer. Long lasting, sustainable, principles to start a “fire”. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.


Jan 11, Derek rated it it was ok. I would be interested in seeing the results of all the organizations who have hired studer group to improve their hospital, not hardwuring a few examples he uses in the book.

This book is definitely aimed at health care management, but was both interesting and understandable to us ordinary mortals too. To see what your friends thought of this book, please sign up.

The concept of rounding is amazing. It shows you what is possible when you do the right things.

Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

Lists with This Book. Jun stuedr, Gayle Juneau-Butler rated it it was amazing Shelves: As a sidenote, the author exceloence started his career in my hometown of Janesville, WI, so it was nice to have an immediate connection to the book as well. It’s peppered with plenty of anecdotes, and it has call-outs for the “must-have” takeaways from the book.

For many who work in health care, overwhelming business pressures and perceived barriers to change have nearly extinguished the flame of their passion to help others. Thank you Mr Studer for writing an inspiring and positive book. Take the time to ask your employees what works well and what doesn’t work well i. It is not what I call an enjoyable book, you hear a lot of things that sound like it is harwiring to be a lot of work, but after hearing it, I can see why my management is doing some of the things that they are doing.