Site Loader

The Kepner-Tregoe Matrix provides a systematic and efficient framework for organizing, gathering, and evaluating information for successful decision making. Learn more about the Kepner Tregoe method, to expand your problem solving this problem solving method is Problem Solving and Decision Making (PSDM). The Kepner Tregoe Matrix is a one of the most unique, documented analysis and decision-making methods. It is sometimes called a root cause analysisand.

Author: Zulkijar Gardatilar
Country: Burundi
Language: English (Spanish)
Genre: Software
Published (Last): 16 April 2007
Pages: 184
PDF File Size: 9.25 Mb
ePub File Size: 19.7 Mb
ISBN: 209-9-36871-330-4
Downloads: 43527
Price: Free* [*Free Regsitration Required]
Uploader: Tygoran

Free Strategy Skills Resources See the full list of Strategy Skills eBooks, templates and checklists available for free download right now. Activity Log December 29, Particularly well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales. Once you have completed the necessary steps in order to think about your choice from a variety of angles, you should have the confidence needed to make the right selection. Difficulty deciding with so much information that is often contradictory?

Prepare a decision statement having both an action and a result component 2. Again, this is a point in the process that always contains the risk for taking too little time in thinking through the situation.

Kepner Tregoe: Problem Solving and Decision Making : The University of Akron

How to cite this article: If you liked this article, then please subscribe to our Free Newsletter for the latest posts on Management models and methods. You may unsubscribe at any time. The quality of the decisions you make is going dexision have a profound impact on the success that you are able to achieve on both a personal and professional level.

What do you think? Kepner Tregoe decision making sets up an outcome as well as how exactly it should be achieved.

Problem Solving & Decision Making

The Kepner-Tregoe analysis model may provide you with an unbiased decision-making Decision Making Process. After reading you will understand the basics of this powerful problem solving tool. Clarify the situation, outline concerns and choose a direction.


Moreover, it also helps improve clear communications with customer and suppliers, production quality, customer service and anything related to maintenance and repairs. We promise to use it only to send you this decisioh. List adverse consequences decisiion each top alternative and evaluate probability high, medium, low and severity high, medium, low.

Problem Solving & Decision Making – Kepner-Tregoe

Step One — Situational Analysis: When it has become clear which tasks are to be prioritized action list preparations can be made for potential problems. The building may still be on fire! Please enter your name here. trege

A situation analysis will clarify the distinctions in all dcision processes and as a result it will be possible to search for suitable solutions. Please enter your comment!

Available as a Public Session or as on-site group training at your location. Save my name, email, and website in this browser for the next time I comment. Not only should you be concerned with the problems themselves, but more importantly, you should be focused on the root causes of those problems. As a toolit is popular because it limits conscious and unconscious biases that tend to steer a decision away from its primary objectives.

No tool can guarantee that you will make the right decision every time — no one makes the right choice every time — but being familiar with tools such as this is a big step in the right direction. Define the Wants — assign each want a rating of importance — give each alternative a rating of how well it satisfies each want — Multiply the importance x Satisfy ratings and sum 3.

Conduct root cause analysis RCA on complex problems. I agree to Kepner-Tregoe processing my personal information regarding this request. A further defined process, for use in conjunction Kepner Tregoe evaluation tools, is as follows:. Consider the winning option against each negative consequence and suggest a plan of action to minimize the adverse effects. Walk away ready to immediately apply these new skills back on-the-job.

It’s difficult to believe that there won’t be any bias in there whatsoever! There are four basic steps when using the Kepner Tregoe decision matrix: ITIL is the new way of thinking, but it can be rather dry and robotic unless it is underpinned with good decision tools. Step Two — Problem Analysis: The Kepner-Tregoe decision making model is a four step process for gathering information and prioritizing and evaluating it.


Kepner Tregoe Method4. Workshop Overview When faced with a problem or decision, you need the right answer—and fast. This is often problematic because the universe often has other plans! Cause and Effect Analysis. It is sometimes called a root cause analysis and decision-making method.

You can think of this as the top level view of the decision that needs to be made. To break through this tregle pattern Charles Kepner and Benjamin Tregoe came up with maiing rational processes in which four fundamental questions are reflected:. As a consequence, the traditional thinking pattern became a part of human nature.

Kepner Tregoe decision analysis Prepare decision statement – includes not only the desired result but also the action required. This is a rational model that is well respected in business management circles. With a final decision made, you are going to move into potential problem analysis before you even put the decision into action. I have used it all the time along my career as a manager of organizations, with extreme success. There must be some sort of problem or situation existing that requires a decision to be made, so understanding what is happening should always be your first objective.

These contingency plans and preventative actions will then be ready to use when the decision is approved for execution and will help to ensure a successful outcome. Understand and proactively manage risks and opportunities.